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Returns & Shipping

WHAT IS DIRTY PRETTY THING'S RETURN POLICY?

We want you to be stoked about your order! If something is not right please let us know and we will do everything we can to fix it. We gladly accept returns of any unwashed, unworn, or defective merchandise within 30 days from the date your package was shipped. We will credit your account by the method in which you originally purchased the product. Please allow 1 billing cycle from the day you returned the merchandise for your account to be credited. Please follow the directions on your invoice return packing slip included in your package at delivery.

What if I don’t have my original invoice/packing slip?

You may return your merchandise even without a invoice/packing slip. Please include the following information on any piece of paper:

  1. The name and address under which the order was placed
  2. What item(s) you are returning
  3. The item(s) price(s)
  4. Reason for returning
  5. The form of payment used at the time of purchase

Send your home made invoice to the following address:

Dirt Pretty Things Fulfillment
6140 Parkland Blvd. Suite 300
Cleveland. OH 44124
Att: Return and Exchanges

What if I want to exchange?

Please feel free to exchange any items within the 30 day period.

First replace your order through the website store. This is to ensure that we still have it in stock and that you receive your merchandise in a timely manner. We will charge your account again but will refund your first purchase once we receive the returned merchandise. Again, please follow the return merchandise slip included in your package or you can make your own.

Other inquiries:

Please send us an email at info@dptjewelry.com

Send Mail to:

Dirty Pretty Things
Customer Service
6140 Parkland Blvd Suite 300
Cleveland., OH 44124

Call Us:
(440) 995-1414

HOW DO I PLACE MY ORDER?

When you see an item you like, click on “Details” to view the full product details and you may then click “Add to Cart”, your item will automatically become part of your cart. You can view your cart at anytime by clicking on the “Your Bag” icon in right hand corner.

HOW WILL I KNOW MY ORDER WAS ACCEPTED?

After you click “send order” an e-mail confirmation including an order number will be sent to the email address which you entered on you order form.

WHAT PAYMENT METHODS DO YOU ACCEPT?

Dirty Pretty Things accepts:
Visa
Mastercard
Paypal

HOW DO I KNOW MY ORDER SHIPPED?

Once your order has shipped you will receive an e-mail informing you that the order has shipped/delivered.

CAN I ADD OR REMOVE ITEMS OR MAKE CHANGES TO MY ORDER ONCE SUBMITTED?

Maybe, once you have submitted your order there are several steps we take to complete it. For best results e-mail or call customer service immediately info@dptjewelry.com or (440) 995-1414. We will try our best to accommodate you but once your order has been packed we will not be able to modify the order.